Lucy - Floral Open A-line Dress
RL0058-XS-Print
- Low stock - 5 items left
- Inventory on the way


- Short sleeve
- Sling
- Floral
- V-neck
- Ruffle on chest
- Type A
- Slit
- Middle length
Shipping Policy
SHIPPING DELAYS DUE to COVID19
We are currently experiencing shipping delays due to COVID-19, but we’re working hard to get your orders to you. Please expect 3 - 8 business days for processing(It is not the delivery time.). Shipments are not picked up by carriers on Saturdays, Sundays, & US Holidays. Expect transit updates Monday-Friday.
Once your order has been placed, we will send a confirmation email with your order number. When your order has been shipped, you will receive an additional confirmation email with a tracking number. In rare cases, your order could be split into separate boxes. However, you will still receive one order number and one tracking number for your complete order.
Your order might need a signature upon delivery. If there is no one around to receive the package, the courier will leave a delivery attempted card on your door. You can then organize for your order to be re-delivered whenever it suits you! If you choose to have the courier deliver the package without a signature, Rorelady is no longer liable for your order. Certain exceptions applied*
Rorelady is not responsible for delays or losses. When the package leaves our company and we provide you with the tracking number, the package is no longer under our responsibility.
*Exceptions:
1. Your package is sent back to shipper for failure of delivery because of:
- Incorrect address. You are subject to shipping charges for reshipment
- Unable to pick-up/sign the package. You are subject to shipping charges for reshipment.
2. Your package arrives in damaged condition.
We will do our best to ensure your items arrive in perfect condition. However, in the unlikely event that your box arrives in damaged, please accept the delivery and contact Rorelady Customer Care. We can then get everything sorted for you. If you refuse your order without authorization from us, you will be responsible for all shipping charges.
3. In the very rare case that your package loses tracking on the way to its destination for more than 8 days, please contact Rorelady.
Please note that an order may be delivered to a neighbor in the case that the delivery attempt is unsuccessful. Delivery to a neighboring address is up to the judgment of the driver. Signature required orders which cannot be delivered will be returned to the warehouse. For lost or missing packages, we will provide you with the information of the carrier and tracking number associated with your order so that you may contact them directly. Please note that we are not responsible for lost packages sent to mail forwarding providers.
Taking the safety of our members in mind when incidents such as suspected package theft have happened, we kindly ask our members to file a police report with their local precinct so that their refund or exchange claim can be properly investigated. We regret that we are unable to initiate a refund or exchange before this is complete. Once you submit a police report, a member of our Loss Prevention Team will reach out to them within 48-72 business hours.
**Please be sure to provide all requested information.
Rorelady is not responsible for delays in shipping or delivery due to natural or uncontrollable events. Additionally, Rorelady is not responsible for delays related to the courier itself (such as customs clearance).
Why Pre-order?
Want to look chic while saving the planet? Help reduce unnecessary waste by pre-ordering the latest looks! With no extra cost, you'll receive your orders ASAP and guilt free!
*If you choose to pre-order, we won’t be able to cancel your items since they’ll be reserved. Due to uncontrollable factors (such as shipping or customs), we can’t guarantee the ship-out date. Your items will be shipped as soon they become available. If for any reason items are unable to be dispatched, you will receive an email with refund details.
Please note that your order will be shipped as soon as the pre-order item is in stock.
FOR US
For delivery throughout the US, we use USPS, UPS, and DHL as our primary couriers. The estimated delivery for metropolitan areas in U.S. is 4-10 business days. Please note that the estimated delivery times are subject to delays(Extend 10-21 days) and changes.
If you need your item(s) sooner, please select the expedited shipping option. Shipping times may vary, but rest assured that we’re working hard to get you your order taken care of as quickly as possible. All additional shipping costs are nonrefundable.
If you live in a remote area, your parcel may be forwarded to a local courier service. This will appear on your tracking form as a delivery event, and the order should be successfully delivered to you within 24 hours.
Faster shipping methods will not expedite order processing. Once shipped out, the order will be shipped with the desired shipping method.
For the shipping options:
We do not ship on the weekends or U.S. holidays.
International
By placing an order with Rorelady, you are responsible for any original shipping charges as well as all applicable custom and duty import taxes.
Please note, we do not ship to non U.S. PO Boxes. Please use a residential or commercial address for your package delivery. We apologize for any inconvenience.
The estimated delivery time for international is 5-15 business days.
- For Canada and Mexico, we charge a $9.99 USD flat shipping rate. Free shipping on orders over $199 USD.
- For other countries/regions, we charge a $6.99~$25 USD flat shipping rate.
Please Note:
Duties and taxes on shipments are legal requirements that must be settled before your shipment can be delivered and are based on both the type and value of the item(s) being shipped. These fees are mandatory government taxes and are not collected in any way by Rorelady. Shipping carriers may charge prepaid Tax and Duties to customs for package clearance and later collect from the recipient.
The goods will be imported on behalf of the consignee/buyer. The consignee authorizes Rorelady to import the goods on his behalf. Further, the consignee/buyer agrees that Rorelady may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker).
- Customers shall be responsible for Duty and Tax.
- Customers shall be responsible for customs clearance.
- Customers shall be held responsible for shipment pricing/charges due to shipment abandonment, rejection, undeliverable or return caused by custom's clearance process.
*Please note: all international packages may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information.
1) Your order
- Has my order been accepted?
- Why do I see several orders on my account when I ordered once?
- Has my order been dispatched?
- When are you going to dispatch my order?
3) Returns and refunds
- How long do I have to return an item?
- How do I place a return request?
- Are there any specificites for customers that send their parcel from a country that is not a member of the EU, or for islands that are part of a country member of the EU?
- How do I post my return?
- When will I get my refund?
- Did you receive the items I returned?
- Can I exchange an item?
- Are you going to refund the shipping fees for my return?
- What should I do if I receive a faulty item?
- I already downloaded my return label but I want to change the items I want to return, what do I do?
5) Shipment
- Is it possible to track my order?
- What are the delivery options?
- How long will it take for the delivery?
- I have a problem with my delivery.
- My delivery has been delayed
- My tracking says my parcel was delivered but I have not received it
- My order is being back to sender,what will happen?
- What do I do if my shipping problem still remains?
- My parcel has arrived damagedDo I have to pay for customs’ fees?
- What are the shipment charges?
7) Promo code & discount
1) Your order
Has my order been accepted?
You can check the status of your order anytime in your account, in the section “My orders”.
- Your order has been accepted:
The « In progress » status means that your order has been taken into account and is currently being processed. Once the order has been completed and sent, your order status will change to « Dispatched ».
The « Shipped » status means the package has been given to the chosen delivery company
- Your order has not been accepted:
If you see the payment as “expired” or “canceled”, it means that your order has not been fully completed. Your credit card or Paypal account will not been debited. If you still want to get the items, we advise you to place another order.
After your payment has been accepted, you will be redirected to a page confirming your payment. You will then receive a confirmation email which will include the details of your order.
If you do not receive this email, we advise you to check in your junk mail box. For more information, please contact our customer services indicating the date and the sum of the order.
Why do I see several orders on my account when I ordered once?
The “My orders” section is an order history which lists all your orders, validated and cancelled. Only the orders “in process” or “shipped” have been debited on your bank account.
Your order history is located in the « My orders» section of your Rorelady account. There you will find :
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Order number
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Date the order was placed
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Order tracking number
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Total amount of the order
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Order status
You can view or renew every order made.
Has my order been dispatched?
Once your order is dispatched, you will receive a confirmation email with the tracking number of your parcel. You can also track your parcel directly through “My orders”.
When are you going to dispatch my order?
Your order will be treated one working day after you placed it. Our teams work from Monday to Friday, 8am-4pm. Nevertheless, even if we do our best to prepare your order as fast as we can, when we acknowledge a high activity period (i.e for collections launches, or power cuts, or bad meteorological conditions…), the preparation delay can be extended. We do our best to send you your parcel quickly, promise!
2) Any problem on your order?
Is it possible to cancel or to modify my order?
Once validated, you cannot modify or cancel your order.
We advise you to ensure that the items you have in your shopping cart are in the colors, sizes and quantities wanted.
We also advise you to be careful when indicating your delivery address before validating your order.
If there is an error in your order, please contact the customer services. However we cannot promise to satisfy your demand.
What do I do if I receive a faulty item?
At Rorelady we pay great attention to the quality of our products. If, however, despite all of the quality controls carried out, an item appears to be faulty, we ask kindly that you contact the customer services including:
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Your order number
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A description of the problem
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Pictures of the faulty item(s)
Rorelady will cover the return fees by giving you a prepaid return label.
I have an incorrect item/size in my order. What should I do?
Rorelady controls many times the items in your package to ensure that they match your order.
If an error occurred, we do sincerely apologize. We ask kindly that you contact the customer services including:
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Your order number
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The incorrect item’s name and product number
Rorelady will cover the return fess by giving you a prepaid return label.
There is an item missing from my order. What should I do?
If an item is missing from your order and we did not informed you by email, we are very sorry. Please do not hesitate to contact our customer services with:
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Your order number
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The reference of the missing item
3) Returns and refunds
How long do I have to return an item?
Once you receive your parcel, you have 15 days to place a return request and post your parcel. This 15-days period does not include the shipping.
How do I place a return request?
Log in to your Rorelady account. Go to “My orders”, select your order and the items you wish to return. Please let us know why you are editing your return. Afterwards, go to “My returns”, print the return sheet (RMA) edited and place it inside your parcel.
Are there any specificites for customers that send their parcel from a country that is not a member of the EU, or for islands that are part of a country member of the EU?
Your parcel will have to go through customs to come back to us.
Please stick your bill on the parcel and cross out the items you chose to keep. The customs will need to know what is in your parcel and have the contact of our customer services.
How do I post my return?
The return remains at your charge so you are free to choose how you return us your parcel. Though we strongly advise you to pick a tracked shipment.
Please keep the proof of shipment with the tracking number until you get your refund.
Please note that you do not have to pick an express shipment, for the 15-days period of our return policy do not include the shipping period.
When will I get my refund?
We do our best to refund you as soon as possible. Nevertheless, we have a 14-days period to process your return once it comes back to our warehouse.
Did you receive the items I returned?
You will receive a notification once the refund is treated. To ensure we received your parcel, please check your tracking number.
If you have no information in a 14-days period, we advise you to contact our customer services with a photo of the proof of shipment, the tracking number, and your name and address.
Can I exchange an item?
We cannot offer an exchange service at the moment.
If you want to change an item you received, we invite you to return it for a refund, and to place another order for another item.
For the clients in France and Europe: If you want to buy an item in a different color or size only, our customer service can send you a code for free Colissimo delivery so you don’t have to pay the shipping fees for this exchange. Warning : this service is only possible for countries where the Colissimo services are available.
Are you going to refund the shipping fees for my return?
The return remains at your charge. However, if the item you received is faulty, we can send you a prepaid return label.
What should I do if I receive a faulty item?
At Rorelady we pay great attention to the quality of our products. If, however, despite all of the quality controls carried out, an item appears to be faulty, we ask kindly that you contact the customer services including:
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Your order number
-
A description of the problem
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Pictures of the faulty item(s)
Rorelady will cover the return costs by giving a prepaid return label.
I already downloaded my return label but I want to change the items I want to return, what do I do?
If you want to change the items you wish going to return after you downloaded the return label, please contact our customer services to warn us about this modification.
4) Products and stocks
How to choose my size?
We are aware that it is difficult to choose the most suitable size when ordering online.
To help your in your decision making, you will find a size guide and size conversion guide for each item. Those measurements are taken on clothes laid flat so you can compare them with clothes from your wardrobe. If you have the opportunity to visit one of our stores, this remains the best solution.
How to know when a product will be back in stock?
If the item you are looking for is no longer available, we invite you to subscribe to the restock alert. This way you will be notified by email once the item comes back in stock.
We are not able to give a precise date or hour of restock.
If a restock is already planned for an item, the estimated date will be indicated. If there is no mention on the product page, it does not necessarily mean that there will not be any restock.
5) Shipment
Is it possible to track my order?
Once your package has been dispatched, you will receive an email containing a tracking link which allows you to follow the shipping of your order. Your unique tracking number is indicated on your Rorelady account.
What are the delivery options?
COLISSIMO
- Delivery at home with signature:
Colissimo will deliver your parcel at your home address.
If you are not there for the delivery and the parcel cannot be dropped in your mailbox, Colissimo will leave the parcel at your regular post office and leave you a note in your mailbox. You will then be able to withdraw your parcel with an ID, your tracking number and the note left.
- Delivery at home without signature:
Colissimo will deliver your parcel against signature at your home address.
If you are not there for the delivery, we cannot confirm another person can receive the parcel for you. A note will be left in your mailbox and your parcel will be dropped in a post office. You will then be able to withdraw your parcel with an ID, your tracking number and the note left.
- Colissimo in pick-up point :
Colissimo will deliver your parcel at the pick-up point of your choice. You will have 5 to 15 days to withdraw it with an ID and your tracking number.
You will be notified by text messages or email once the parcel is available at the pick-up point.
- Colissimo in post office:
Colissimo will deliver your parcel at your regular post office. You will have 10 days to withdraw it with an ID and your tracking number.
You will be notified by text messages or email once the parcel is available at the post office.
- Colissimo in three days’ left-luggage office:
Colissimo will deliver your parcel at the left-luggage of your choice. You will have only 3 days to withdraw it with your withdrawal code sent by Colissimo by text or email.
UPS
UPS will deliver your parcel at the delivery address indicated when finalising your order. If you are not present during the delivery UPS can:
- If you indicated a home address :Make another delivery attempt on the following day or drop your parcel at a pick-up point. A note will be left in your mailbox.
- If you indicated an office address : Make another delivery attempt up to thrice. Please note that after the third attempt the parcel will be dropped at a pick-up point or sent back to sender.
Please note that in some countries, UPS can delivery your parcel in a safe place instead of directly to you.
DHL
DHL will deliver your parcel at the address indicated when finalising your order.
If you are not present during the delivery DHL can:
- If you indicated a home address : Make another delivery attempt on the following day or drop your parcel at a pick-up point. A note will be left in your mailbox.
- If you indicated an office address : Make another delivery attempt up to thrice. Please note that after the third attempt the parcel will be dropped at a pick-up point or sent back to sender.
Please note that in some countries, DHL can deliver your parcel in a safe place instead of directly to you.
How long will it take for the delivery?
The delivery period can alter according to the carrier selected and your delivery address.
For a delivery in France you can choose between:
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Colissimo: 2 days once the parcel is shipped
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UPS Standard: 1 to 2 days once the parcel is shipped
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UPS Express Saver: 1 to 2 days guaranteed once the parcel is shipped
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DHL: 1 to 2 days once the parcel is shipped
For a delivery in Europe (apart from islands) you can choose between:
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Colissimo: 4 to 9 working days once the parcel is shipped
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UPS standard: 1 to 5 working days once the parcel is shipped
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UPS express Saver: 1 to 2 working days once the parcel is shipped
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DHL: 1 to 5 working days once the parcel is shipped
For a delivery worldwide you can choose between:
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UPS Express Saver. under extreme circumstances you will receive your parcel within 1 to 2 working days
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DHL: 1 to 5 working days once the parcel is shipped
In order to have an estimation of the UPS delivery please go on the following link: https://wwwapps.ups.com/ctc/request?loc=fr_ , please note that the sender’s address is Villejuif (94800), France.
In order to have an estimation of the DHL delivery please go on the following link: https://mydhl.express.dhl/fr/fr/home.html#/getQuoteTab, please note that the sender’s address is Villejuif (94800), France. Due to major climate crisis the delivery can be delayed.
I have a problem with my delivery
Please check your order’s status with your tracking number. If you encounter an issue, please contact the carrier with your tracking number.
My delivery has been delayed
If you believe your order has an abnormal delay please check the tracking of your order. Your parcel might have been delayed by customs, if so it will be indicated on the tracking. If you have further question, please contact the carrier with your tracking number.
My tracking says my parcel was delivered but I have not received it
Please check your mailbox, perhaps the carrier left you a note. Also check with your caretaker, neighbours or close store, sometimes the carrier can deliver your parcel to the closest person around your address. If you have further question please contact the carrier with your tracking number.
My order is being back to sender, what will happen?
If the carrier could not deliver your order (because the delivery address was wrong or the withdraw delay is expired) the parcel will be sent back to us. The shipping back period can be longer, please check your tracking number for more information.
If you do not make a special demand for us to send you back your item at reception it will be automatically refunded. If you do make this demand, the delivery fee will be at your charge.
Please note that all the fees (shipping fees, customs’ fees, …) caused will be deducted from your refund.
What do I do if my shipping problem still remains?
Please contact customer services with your order number and indicate the issue of your delivery.
My parcel has arrived damaged
Rorelady takes great care in the preparation of each order and we propose reliable delivery services. However, if your parcel would arrive damaged you need to refuse the delivery if you estimate items can be missing from the package or may have been damaged.
If you could not refuse the delivery and see an issue when opening your parcel, we will find you a suitable solution. Please contact our customer services with:
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Your order number
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A description of the issue
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The items missing or damages
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Pictures of the parcel and items
Do I have to pay for customs’ fees?
- Deliveries in France and Europe:
Rorelady applies the French VAT on our items. You will not have to pay additional customs’ fees to receive your parcel. Exception of islands attached to a European country:
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Islands can have specific regulations so we invite you to consult your customs’ office for more information regarding importation
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In regions such as Guadeloupe, Guyane, Martinique, Mayotte and there is a tax « octroi de mer ». You have to pay the VAT at another level than the one in France. Rorelady deducts the VAT from your order and you need to pay it at the delivery.
- International delivery, Norway, Switzerland and Andorre:
Rorelady deducts the French VAT however according to your country’s customs’ regulations you might have to pay import taxes at delivery. For more information please contact your country’s customs.
If you refuse to pay those taxes, Rorelady will not cover the additional fees caused and will deduct them from your refund.
What are the shipment charges?
Delivery costs are clearly indicated in your shopping cart, and automatically calculated with each item you add. The shipment cost will vary according to the chosen service provider and will depend on the shipping address. Within France and European Union you will not be required to pay customs or important duties.
6) Rorelady website and account
How can I contact the Customer Service?
Our customer services is more than happy to answer your questions via email or phone calls.
They are available from Monday to Thursday 9am-6pm and on Friday 9am-5pm.
Email : service@Rorelady.com
What do to if I have an issue with the website?
If you have any IT issue please contact our customer services indicating the issue and a screenshot if you happen to have an error message. We will be able to send the issue to our IT team for them to solve it.
7) Promo code & discount
Discount codes cannot be combined with Archives.